FAQs

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days to the US and 10–20 business days to Canada.

Is shipping really free?
Yes — every order ships free, with no minimum purchase required.

Will I get a tracking number?
Yes, you'll receive tracking information by email as soon as your order ships.

Returns & Guarantee

What if I don't like my product?
You have 30 days from delivery to request a return or refund — no complicated process, just email us.

What if my item arrives damaged?
Contact us with a photo and your order number and we'll make it right, no questions asked.

Products

Will these products actually help with my back/neck/wrist pain?
Our products are designed to improve posture and relieve pressure points during long periods of sitting, driving, or typing. They're not medical devices and aren't a substitute for professional care, but thousands of customers use them daily for everyday discomfort from sitting, driving, and desk work.

Can I use these products in my car and at my desk?
Most Lumora products — like the Lumbar Support Pillow and Headrest — are designed to work in both settings with adjustable straps.

Do you offer discounts for buying more than one product?
Yes! Use code COMBO15 for 15% off when you buy any 2 products, or COMBO20 for 20% off when you buy 3 or more — perfect for outfitting your whole office or car setup at once.

Orders & Support

How do I contact support?
Email us any time at support@lumoraonline.store. We respond within 24–48 business hours.

Can I change or cancel my order?
Contact us as soon as possible after placing your order — we can usually make changes if it hasn't shipped yet.